FAQS


 

Why was The Airport Jacket developed?

With airlines like United Airlines beginning to charge for overhead carry-on baggage and other low fare airlines like Ryan Air severely restricting baggage allowances for the low fare economy traveler, we feel this is a stylish solution for frustrated travelers who can not pay for the all the additional costs.

Has there been any backlash/rejection from annoyed airlines whilst testing The Airport Jacket?

So far we have not been rejected from airlines as there are no rules around how much you can wear on board. As long as stick within guidelines around what type of luggage you can take on board, there is not an issue. This has been a practical idea designed for all the low fare economy travelers who pile on clothes and stuff in as many gadgets and items in their pockets as possible to minimize excess baggage costs!

 

How do you get past Airport Security?

Walking though airport security is not an issue. The Airport Jacket only needs to be worn when checking in and at the boarding gate.

When passing airport security, items that need to be taken out of the airport jacket is usually a laptop and electronics which you can easily unzip a pocket and pull out. Airport security are not looking at how you store your luggage, they are checking the contents of your luggage so we have not experienced an issue as long as you follow guidelines for carry on luggage.

The Airport Jacket has been designed so you can use it in 3 easy steps. Simply pack at home, wear when checking in and at the boarding gate. Once you are on your flight, all you need to do is store the jacket under the seat with our built-in carry bag that has been designed to fit most airline carry on requirements

Will there be a tracking number when my Airport Jacket is shipped?

Yes. All worldwide deliveries will be tracked and traced. An email will be sent to you with the tracking number and estimated time of arrival.  

How long is shipping? 

Worldwide shipping should be between 15-20 days depending on your location.

How will the Airport Jacket come packaged?                                      

The airport jacket will be packed inside the carry on built-in duffle bag and individually poly bagged and shipped in an air satchel.  

 

Where is The Airport Jacket being produced?                                                        

The Airport Jackets will be produced in Vietnam. The designers of The Airport Jacket, Andy and Claire, have has a long standing relationship with the key suppliers who meet internationally recognized standards for social, ethical and quality compliance

 

How will the Airport Jacket come packaged?

The airport jacket will be packed inside the carry on built-in duffle bag and individually poly bagged and shipped in a box.

 

What if it my Airport Jacket lost in transit?

A replacement Airport Jacket will be sent or a full refund provided.

 

How will I know that the Airport Jacket is high quality?

The Airport Jackets are tested to withstand all types of environments and we use only the best materials available to us. The Winter Jackets are made of 100% wool and the Spring/Summer Jackets are made of 600 denier Polyester which is light, compact and water resistant.

What if my Airport Jacket size is not correct?

Due to the expense of shipping the jacket, at this stage, we can not exchange your Airport Jacket due to size. When you order the jacket, we will be emailing to for your shoulder length, chest width, sleeve length and height measurements just to make sure you are ordering the best size.

 

How do I use the size charts?

Simply measure your chest, shoulder length (shoulder to shoulder), sleeve length (arm length), hip width, cuff width (armhole), hip length (shoulder to hip) and full body length and match it to the size charts. Please note the the sizes in the hip length of the Airport Jacket vary according to size, not the detachable pocket panel length.

Please check the size chart for either male or female as well as the length charts

 

What is the difference in the size charts between hip width and hip length?

Hip Width is around the hips. Hip length is shoulder to hip and that is the length of the Airport Jacket without any detachable pocket panels.

 

How do I use the Full Length Charts?

The size of the Airport Jacket varies according to the hip length. The smaller the jacket the shorter the hip length. The detachable pocket panels remain the same length for any size Jacket. The full length chart shows you the precise measurements for every size and its associating length at hip, ¾ and full length.

Please check the size chart for either male or female as well as the length charts

 

What is the temperature range of the spring/summer Airport Jacket?

We believe this jacket is suitable between 15-25 degrees

 

What is the temp range of the winter Airport jacket

We believe this jacket is suitable between 12 to below 0 degrees

 

What material is the carry-on duffle bag?

Light weight water resistant 300 denier Polyester

 

What size is the carry-on duffle bag?

The duffle bags are the perfect size for carry-on luggage (55 x 40 x 25cm) and are a great size to fit even the most heavily packed Airport Jacket.

What are the care instructions?

We recommend that the Winter Airport Jacket is dry cleaned only and the Summer Airport Jacket can be washed in cold water. Full care instructions will be provided upon purchase of the Airport Jacket.

Is The Airport Jacket water proof?

The summer jacket is water resistant not 100% water proof.

The winter jacket is made of 100% wool and is not water resistant or water proof.

 

Is the carry-on duffle bag water resistant?

Yes. The carry-on duffle bag is made of 300 denier polyester and is water resistant with light rain not heavy rain.

 

Is there a handle to hold the Airport Jacket?

Yes. There are two handles on the neck of the jacket to hold the jacket when full of luggage. The handles can hold up to 15 kilos

 

Has The Airport Jacket been tested to hold 15 kilos?

Yes. The Airport Jacket has been strength tested and and field tested by the designers and independently.

 

What is the airline policy regarding the Airport Jacket?

During field testing, we encountered no problem wearing the Airport Jacket. However we recommend that you check airline policy before use

Modular means that the jacket can be worn 3 ways - hip length, 3/4 length and full length

 

 

How is the carry bag secured inside the jacket?

Inside pocket on the bottom of the 2nd detachable pocket panel. Please refer to images in the description.

 

 

Has the carry-on duffle bag been tested for durability and weight?

Yes. The Airport Jacket and the carry-on duffle bag has been taken on a 2 moth trip around South America and has been extremely durable the whole trip!

 

Further to this, the carry-on duffle bag has been strength tested and and field tested by the designers and independently.

What can I fit in the Airport Jacket at hip length?

You will be able to fit approximately 3 kilos of luggage. Please refer to images for ideas!

 

What can I fit in the Airport Jacket at 3/4 length?

You will be able to fit approximately 3 kilos of luggage at hip length and an additional 6 kilos in the 1st detachable pocket panel including a laptop. Please refer to images for ideas!

 

What can I fit in the Airport Jacket at full length?

You will be able to fit approximately 3 kilos of luggage at hip length and an additional 6 kilos in the 1st detachable pocket panel including a laptop as well as another 6 kilos in the 2nd detachable pocket panel! Please refer to images for ideas!

 

 

Have you tested the Airport Jacket at airports?

Yes. The designers have used the Airport Jacket internationally and domestically in airport terminals.

 

The jacket has been used to fit in clothing or has been used to store heavy items so extra carry on luggage can be taken on the plane.

 

Can I return the airport jacket is I am not happy with it?

We offer 100% guarantee that the workmanship and quality of highest standard, however we can not refund due to a change in mind as we are currently in the  start up faze.


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